At jago11, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and store it, and what rights you hold as a player on our platform.
Last Updated: 01 January 2026Six principles that govern how jago11 handles every piece of data you entrust to us
jago11 collects only the personal data that is strictly necessary for the provision of our services, identity verification, and regulatory compliance. We do not collect information for its own sake, and we do not retain data longer than required.
All data transmitted between your device and jago11's servers is protected by industry-standard 256-bit SSL encryption. Your financial transactions, personal details, and account activity are secured against interception at every point.
jago11 does not sell, rent, or trade your personal data to third-party marketing organizations under any circumstances. Your information is used solely for the purposes described in this Privacy Policy and for no other commercial purpose.
You retain full rights over your personal data at all times, including the right to access, correct, restrict processing, or request deletion. All such requests are handled promptly by our dedicated data protection team.
jago11 uses cookies and similar tracking technologies solely to optimize platform performance, maintain your session state, and improve your gaming experience. We do not deploy third-party advertising trackers on our platform.
Payment data processed through Indonesian banking channels — including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay — is handled in compliance with applicable financial data security standards and is never stored in plain text on our servers.
Important Notice: This Privacy Policy applies to all personal data collected by jago11 through the website https://jago11.cam and all associated services. By registering an account or using any jago11 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.
1.1 — jago11 ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of all individuals who interact with our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by jago11.
1.2 — This Policy applies to all players and users of jago11, with particular relevance to players who are residents of Indonesia. You must be at least 21 years of age to hold an account on jago11, and by accepting this Privacy Policy you confirm that you meet this age requirement.
1.3 — We handle all personal data in accordance with internationally recognized data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and accountability.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identity number, contact details, financial data, and behavioral data. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | jago11, which determines the purposes and means of processing your personal data. |
| "Data Processor" | Any third party that processes personal data on behalf of jago11, such as payment processors or KYC verification providers. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| "KYC" | Know Your Customer — the identity and age verification process required to confirm your eligibility to hold an account on jago11. |
3.1 — jago11 collects the following categories of personal data in the course of providing our services:
Note on Sensitive Data: jago11 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is submitted voluntarily as part of KYC document uploads), or health information. If you submit any such information incidentally, it will not be used for any purpose beyond identity verification and will be deleted once that process is complete.
4.1 — jago11 collects personal data through the following channels:
4.2 — Where data is collected from third-party sources, jago11 ensures that such providers operate under appropriate data processing agreements and handle your data in a manner consistent with this Privacy Policy.
5.1 — jago11 processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your jago11 account, authenticating your identity at login, and managing your account preferences and settings. |
| KYC Verification | Verifying your identity, age (21+), and Indonesian residency in accordance with our obligations under anti-money laundering and player protection standards. |
| Payment Processing | Facilitating deposits and withdrawals through Indonesian banking channels and e-wallets, and maintaining accurate financial records for your account. |
| Service Delivery | Providing access to sports betting markets, casino games, togel (Indonesia's traditional numbers lottery) options, and all other Platform features. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other prohibited conduct. |
| Responsible Gaming | Monitoring gaming behavior to identify signs of problem gambling and administering responsible gaming tools including deposit limits and self-exclusion. |
| Customer Support | Handling your inquiries, resolving disputes, and maintaining a record of communications to ensure consistent service quality. |
| Legal Compliance | Meeting our obligations under applicable international gaming, financial services, and data protection regulations. |
| Platform Improvement | Analyzing aggregated, anonymized usage patterns to improve Platform performance, user experience, and game offerings. |
6.1 — jago11 relies on the following legal bases to process your personal data, depending on the purpose of processing:
7.1 — jago11 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
We engage trusted third-party service providers to assist in the delivery of our services. These providers act as data processors under contractual obligations that restrict how they may use your data. Categories of processors include:
jago11 may disclose your personal data to competent authorities, law enforcement bodies, or regulatory agencies where required to do so by applicable law, court order, or where disclosure is necessary to protect the legal rights of jago11 or to prevent harm.
In the event of a merger, acquisition, restructuring, or sale of assets involving jago11, your personal data may be transferred to a successor entity. You will be notified of any such transfer and the Privacy Policy applicable to your data following the transfer.
No Third-Party Marketing: Your personal data will never be disclosed to third-party advertising networks, data brokers, or marketing organizations for their own promotional purposes. jago11 has no commercial data-sharing arrangements of this nature.
8.1 — jago11 operates internationally and some of our service providers and infrastructure are located outside of Indonesia. Where personal data is transferred to countries that may not provide the same level of data protection as Indonesia, jago11 ensures that appropriate safeguards are in place, including:
8.2 — By using jago11, you acknowledge that your data may be processed outside Indonesia and consent to such transfers subject to the safeguards described above.
9.1 — jago11 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | For the duration of your account plus 5 years after account closure, to satisfy anti-money laundering record-keeping requirements. |
| Transaction Records | 7 years from the date of each transaction, in accordance with financial record-keeping standards. |
| KYC Documents | For the duration of your account plus 5 years after closure, or longer if required by applicable regulations. |
| Gaming & Behavioral Data | 3 years from the date of the recorded activity, unless required for a longer period in connection with a dispute or legal proceeding. |
| Support Communications | 3 years from the date of each communication, to facilitate dispute resolution and service quality monitoring. |
| Technical & Cookie Data | Up to 13 months for analytics data; session cookies expire at the end of each browser session. |
9.2 — Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.
10.1 — jago11 uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. The categories of cookies we use are as follows:
10.2 — jago11 does not deploy third-party advertising or retargeting cookies on the Platform. We do not permit external advertising networks to place tracking technologies on our pages.
10.3 — You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of the Platform.
11.1 — As a player on jago11, you hold the following rights with respect to your personal data. All requests should be submitted in writing to our support team at the contact details provided in Section 15.
Request a copy of the personal data jago11 holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data held on your account without undue delay.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that jago11 suspends processing of your data in certain circumstances, such as while the accuracy of your data is being verified.
Receive a copy of data you have provided to jago11 in a structured, machine-readable format for transfer to another service provider.
Object to processing of your personal data based on legitimate interests, including profiling, at any time with immediate effect.
11.2 — jago11 will respond to all verified data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.
11.3 — Where your request involves the erasure of data that jago11 is legally required to retain (e.g., KYC records and transaction history under anti-money laundering obligations), we will inform you of the legal basis for retention and delete all data that falls outside such mandatory retention requirements.
12.1 — jago11 is strictly an adult gaming platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.
12.2 — If we become aware that personal data has been submitted by or on behalf of an individual under 21 years of age, we will immediately suspend the associated account, delete all personal data collected in connection with that account, and, where applicable, report the matter in accordance with our safeguarding obligations.
12.3 — If you have reason to believe that a minor has created an account on jago11, please contact us immediately at the details provided in Section 15 so that we can take prompt action.
13.1 — jago11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, accidental loss, or destruction. Our security infrastructure includes:
13.2 — In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jago11 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
13.3 — While jago11 takes every reasonable precaution to protect your data, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.
14.1 — jago11 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this Policy is always available on this page, identified by the "Last Updated" date at the top of the document.
14.2 — Where changes to this Policy are material, we will notify you by email to your registered address or by a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of jago11 following that notice period constitutes your acceptance of the revised Policy.
14.3 — If you do not accept the revised Privacy Policy, you must cease using the Platform and may request closure of your account by contacting our support team. Closure requests will be processed in accordance with our account closure procedures, and your data will be retained only as required by applicable legal obligations.
15.1 — If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jago11, please contact our dedicated data protection team using the details below:
Data Protection Contact: [email protected]
Subject Line: Privacy Request — [Your Account ID]
Response Time: Within 30 calendar days of receipt of your verified request.
Support Hours: 24 hours a day, 7 days a week.
Languages: English and Indonesian.
Time Zone: Western Indonesia Time (WIB, UTC+7).
15.2 — When submitting a data rights request, please include your full name, registered email address, and account identifier so that we can verify your identity before processing the request. This verification step is necessary to protect the security of your personal data and to prevent unauthorized access requests.
15.3 — jago11 takes all privacy complaints seriously. If you are dissatisfied with our response to a privacy concern, you retain the right to escalate the matter to the relevant data protection authority or to seek independent legal advice regarding your rights.
Our data protection team is available around the clock to address any privacy concerns. You may also review our full Terms & Conditions or visit our FAQ for quick answers.